5 Traits Of Compelling Social Activations

The most suc­cess­ful real-world acti­va­tions that go viral on social share five ele­ments. Here are tips to struc­ture your next offline acti­va­tion.

Cory Edwards By Cory Edwards from Adobe. Join the discussion » 0 comments

Many of the most suc­cess­ful viral cam­paigns stem from real-world expe­ri­ences that inspire online con­ver­sa­tions. As cor­po­rate social media pro­grams con­tin­ue to grow, we’re start­ing to see more brands bridge their social chan­nel engage­ments with offline and in-per­son acti­va­tions to increase social buzz or demand gen­er­a­tion.

Mar­keters must move beyond the tra­di­tion­al approach of feed­ing out social con­tent to their online audi­ence, and begin infil­trat­ing what’s hap­pen­ing in-per­son to cre­ate a suc­cess­ful acti­va­tion. At its core, a social acti­va­tion is suc­cess­ful when a brand has cre­at­ed an oppor­tu­ni­ty for its audi­ence to par­tic­i­pate and engage with the brand and oth­ers. While there is no sil­ver bul­let to devel­op­ing a real-world acti­va­tion that will go viral, there are some com­mon ele­ments of those that have been the most suc­cess­ful. Here are five tips for struc­tur­ing your next offline acti­va­tion.

1. Keep It Simple

Suc­cess­ful offline acti­va­tions are mod­eled like bill­boards: the con­cept needs to be sim­ple and clear enough for some­one pass­ing by to get the mes­sage.

2. Tap Into Emotions

Dove’s Cam­paign for Real Beau­ty cen­ters on inspir­ing women to think dif­fer­ent­ly about their self-image. To bring it to life, Dove labeled two adja­cent doors at build­ing entrances around the world with “Beau­ti­ful” or “Aver­age,” and filmed the foot traf­fic as women approached. Nar­rat­ed by women who had crossed the labeled thresh­olds, the video sheds light on the inse­cu­ri­ties most women hold, as woman after woman choos­es to pass through the aver­age door. As the video pro­gress­es, some bold women choose beau­ti­ful, even drag­ging along friends and oth­er women enter­ing with them to walk through the doors togeth­er. The video is an emo­tion­al tes­ta­ment to the pow­er of improv­ing self-per­cep­tion. Not all cam­paigns are as intrin­si­cal­ly emo­tive, but behind all cam­paigns is a human ele­ment. Focus on bring­ing that emo­tion to life.

3. Integrate Wisely

Many brands dri­ve foot traf­fic at con­fer­ences through give­aways or inter­ac­tive sta­tions. A com­mon pit­fall is that brands focus too much on draw­ing in the audi­ence and not enough on tying engage­ment back to cam­paign strat­e­gy. In the fall of 2014, Adobe aimed to build aware­ness and inter­est in a new Adobe Mar­ket­ing Cloud capa­bil­i­ty that enables mar­keters to quick­ly and direct­ly tar­get con­sumers who aban­don online shop­ping carts. The social media team placed hun­dreds of mini shop­ping carts around the venue at the Direct Mar­ket­ing Association’s Con­fer­ence in places where the conference’s 8,000 atten­dees would see them. Each cart includ­ed sta­tis­tics on the poten­tial $4 tril­lion in rev­enue brands could recap­ture through tar­get­ing aban­doned online carts, as well as a hash­tag and invite to vis­it the Adobe booth where the per­son who found these minia­ture carts could recap­ture some prize of their own. The acti­va­tion reached more than 1 mil­lion Twit­ter users and was respon­si­ble for 40 per­cent of the booth’s badge scans. When devel­op­ing give­aways, con­fer­ence acti­va­tions or any offline event, tai­lor the engage­ment to not only appeal to the right audi­ence, but also sup­port larg­er strat­e­gy. Remem­ber: qual­i­ty always trumps quan­ti­ty.

4. Be Timely

In real estate, the mantra is loca­tion, loca­tion, loca­tion. In mar­ket­ing, it’s all about tim­ing. In Feb­ru­ary, we watched the Inter­net explode over a piece of cloth­ing. But just as a tweet about #The­Dress next week would have zero cul­tur­al sig­nif­i­cance, offline acti­va­tions need to be time­ly to have an impact.

5. Make It Participatory

In the sum­mer of 2014, the ALS Ice Buck­et Chal­lenge drove more than 1.2 mil­lion videos on Face­book and 2.2 mil­lion men­tions on Twit­ter. The phys­i­cal call-to-action cou­pled with call outs on social media drove more than $13.3 mil­lion in dona­tions with­in two months – more than a 600 per­cent increase from the same time peri­od the year before. The cam­paign was suc­cess­ful for two rea­sons: one is the involve­ment of celebri­ties, which added clout and appeal to con­sumers. Not every bud­get can afford Oprah or Justin Tim­ber­lake. Instead, brands can focus on inte­grat­ing indus­try influ­encers to help kick-start aware­ness. The sec­ond is the par­tic­i­pa­to­ry option. Giv­ing peo­ple the means and a rea­son to par­tic­i­pate is more pow­er­ful than ask­ing them to stand by and watch.

Cory Edwards

Written by Cory Edwards

Director, Social Business Center of Excellence, Adobe

Cory Edwards is head of Adobe's Social Business Center of Excellence responsible for the company's social business operations and integrating social media into the way Adobe does business.

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